Nowadays, we have a very long list of OTT platforms. Every platform provides content in every genre, but no platform can match with the content provided by Disney+. We always love to Binge-watching along with our family and friends on Disney Plus due to the exclusivity. While enjoying our favourite movie or TV series, we get error messages, for instance, Disney Plus Error Code 39. However, these errors flash on our screen only in rare cases. But these bummers are always enough to ruin the excitement.
After noticing the error code in social media’s search trend, it seems that the error code 39 issue is universal. Since, numerous Disney+ subscribers have reported Error Code 39 on multiple devices, including PC, AppleTV, Nvidia Shield, Android, and iOS.
As you can see, most of us are going through this problematic situation. Therefore you aren’t only one who is trying to determine out how to watch the preferred titles. There may be many other causes that might end up producing this Disney plus error code 39. Hence, we hope to discover a solution for you. Keep scrolling to check out the solutions to fix Disney plus error code 39.
What Is Error Code 39?
Error code 39 is a rights management code. It means that the streaming service is trying to connect with a secure connection. But the setup is unable to provide it. The cause of this problem may be with Disney+ app, streaming device, HDMI cable, or even TV set can also be preventing a secure HDMI connection. Earlier this error was commonly found in Xbox one. However, these days it can occur in several streaming devices and even in smart televisions.
What Does Disney Plus Error Code 39 Look Like?
When the error occur, you will see the error message mentioned below:
- We’re sorry, but we cannot play the video you requested. Please try again. If the problem persists, contact Disney+ Support (Error Code 39).
How to Fix Disney Plus Error Code 39?
These days everyone is tech-savvy, and it’s common to see that the issue persists with many viewers. As per the users, Disney does not have a permanent solution for this error. They offer some freebies to their viewers as a consolation. But still how anyone can fix these issues if they aren’t violating any limit?
If you are also among those who are facing the error code 39 on your Disney Plus, then you can try the solution mentioned below. These solutions have worked wonderfully for various viewers. So, here it goes.
Solution #1 – Check All Other Connected Devices
Simultaneous streaming is common, especially if you have several accounts. While you live on your Xbox One, a family member or friend may be watching via mobile or computer.
However, this simultaneous streaming n different devices can cause issues with your Xbox One app. Thus, always make sure only one device is using Disney Plus at one time. If more than the allowed devices are using the account, then log out from other devices before streaming on your Xbox One app.
Solution #2 – Restart your Console
Restart your Xbox One console to refresh the connection and fix the error quickly.
Solution #3 – Check Your Internet Connection
Do a speed test to see if you have at least 5 Mbps to stream Disney Plus. If not, improve your Internet connection. You may also contact your provider if there is a problem with your connection.
Solution #4 – Change your HDMI port
Try changing the HDMI port on your TV. Insert the HDMI plug into another port and try relaunching Disney+ app to check if the error code still exists or not.
Solution #5 – Reinstall the App
If none of the solutions above can help you, uninstall the app first on your Xbox One. Then, reinstall the app. Check if the error still exists.
